SERVICES AND SUPPORT

The growing need for network support

Over the last five years there has been a dramatic change in the market for maintenance and support of Local and Wide Area Enterprise Networks. As users demand new powerful yet bandwidth intensive applications, companies are replacing their legacy and often proprietary network equipment with best of breed products from the likes of Cisco, Nortel Networks and Lucent. Although these products are eminently more reliable, the speed of change is bringing its own problems.
These complex multi-vendor networks are starting to suffer from intermittent, hard to trace faults, decreases in performance and software compatibility issues. Coupled with this is the rising cost of skilled technical resource to manage these networks effectively. Few companies have enough internal support to handle the day-to-day issues never mind being able to pro-actively develop and improve the network and review their longer-term strategy.

The increasing criticality of networks to businesses is also causing companies to request faster response, guaranteed fix times and off hours cover from the support providers. They also demand a whole range of additional services. Rather than paying for simple hardware maintenance as they have done in the past, organizations are now looking for a complete support solution including multi-vendor maintenance, independent technical advice and consultancy, network troubleshooting, asset management and simplification of administration as well as service level agreements and account reviews and reports of performance.
Advanced CompuNet has geared its whole support infrastructure to provide companies with access to additional and specialist technical resources, when and where they need them, as and integral part of their support contract. Also, as their requirements change, they can mix and match the range of support services they require.

Specialist Network Support

The increasing reliability of networking products has resulted in a decline in the price that organizations are willing to pay for basic hardware maintenance. Although critical network equipment cannot be replaced as easily as desktop systems, due to connectivity issues and software configurations, as the number of fault calls decline organizations expect costs to fall as well.

Advanced CompuNet works with each customer to reduce their overall network ownership costs while still enhancing the service through the provision of increasingly specialist support services. These additional services can be bundled into a network support contract so there is only one fee to pay and should include all the support services busy network managers need to maximize the performance and availability of their networks.

Advanced CompuNet Network Services also focuses on providing information to allow companies to make informed decisions on how best to develop and enhance their networks. This can be through the provision of technical advice, reports, recommendations and working sessions.